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...leveraging the strategic power of soft skills®
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A few people are
holding the group effectiveness and productivity hostage.
A cross-functional team is working at cross purposes.
Rules based team is sapping the energy into doing things right, not
doing the right things.
You may
need a turn around intervention:
You don't have the luxury of waiting until your people decide they want to change. You need to take action quickly to prevent the situation from getting worse, while starting to turn around the issues and people that are hindering your effectiveness.
We work collaboratively with our clients to go beyond a quick fix to root out the underlying causes of difficulties, and provide strategic solutions so the fix sticks.
Then we stay with our
clients, coaching, training, facilitating strategic meetings, to insure
the changes needed are implemented and adopted.
Selected Turn
Around Projects:
Resolving
intra-group conflict and reestablishing team work:
When feelings and stakes are high:
Angry staff member disrupting a work group:
Resolving intra-group conflict and reestablishing team work:
When a crucial professional support group at a large university was unable to provide the services they were chartered to offer because of escalating hostility and conflict between the professional and support staff, Pat Wiklund conducted an intensive group and individual sensing, facilitated several conflict resolution group meetings, coached key team leaders and supervisors on strategies to diffuse and resolve issues in real time and developed a transition plan for the interim manager to recruit, hire and orient a permanent group manager. return to top
When feelings and stakes are high:
When a suit was filed after an initial prevention of sexual harassment training conducted by a local professor, an HR manager engaged Wiklund & Associates to train all employees on their rights and responsibilities in this sensitive and difficult issue. Several supervisors who attended the class asked Pat to provide special sessions on how to intervene, talk to employees and diffuse situations before they escalated. Over 600 employees and 75 supervisors attended the training programs. The fee for the training, while higher than the professor quoted, was less than 25% of the pretrial costs of the suit. return to top
Angry staff member disrupting a work group:
A disgruntled staff member was holding a student services department hostage with her rage. She lodged unfounded complaints about the Dean, harassed co-workers who would not align with her against the Dean, and undermined the work of the department with overt and covert malicious sabotage. We worked with the Dean and the staff members, held a series of problem solving sessions, and coached all members of the department on how to resolve issues and conflict in real time. We also worked with the difficult employee on career counseling and anger management. return to top
For additional information, you may complete an
information form or contact Dr. Pat Wiklund directly at:
236 West Portal Ave. #349
San Francisco, CA 94127
(415) 641-5997
Email:
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Copyright © 2005 Patricia Wiklund, Ph.D. All rights reserved.