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With Professional Service Firms
When there's a small group of dedicated people working together under the pressure of providing excellent professional services, tempers can flare, issues get avoided, and the executive can feel pressured to juggle the dual roles of manager and business leader.
Limited resources on staff can leave you without the expertise needed to resolve intricate issues.
Deeply personal or sensitive issues may be avoided out of fear of embarrassing others, or an uncertainty on how to handle them.
The executive may feel isolated or need development tailored to the challenges of the business and their own personal style and needs.
We partner with our client companies to:
provide a one stop resource center for executive coaching, customized training and interventions for sensitive issues and challenges.
get to know all your people, their needs, challenges and opportunities, through our ongoing work together.
maintain high levels of confidentiality and discretion required when working with professional services and smaller staffs.
Selected consulting projects with professional service firms:
Inappropriate Web Surfing by Senior Executive
Back up HR generalist projects and support
Coaching for skill/perspective development
Inappropriate Web Surfing by Senior Executive Pat Wiklund was called in to conduct an all hands, update training sessions for prevention of sexual harassment at a small, privately owned company. During the pre-training assessment, she learned that the real reason for the training was to deliver a message to one of the executives. He'd been using company equipment to spend considerable time visiting "adult" web sites during work hours. The president and other members of the executive team were uncertain how to tell him to stop. Pat was able to deliver a clear message, in private, during a pre-training briefing. The unwanted behavior stopped immediately. return to top
Back up HR generalist projects and support: The new HR manager of a 100 employee technical services company was charged with establishing HR policies and procedures. Wiklund & Associates wrote a comprehensive employee policy manual, updating the few existing policies, writing new policies as needed and comparing the results with customary local and industry standards to insure consistency and fairness. They also wrote position descriptions for each level of the three different technical/scientific specialties, the managerial track and the admin/staff track. Employees in three sites were interviewed, managers queried as to the criteria they had used for leveling new hires and their expectations for granting advancement and salary increases. The final report contained a congruent career/salary ladder, consistent with local and industry standards, and an issue list with suggestions for resolving existing salary and leveling inconsistencies. return to top
Coaching for skill/perspective development: The Office Manager of a high volume Professional Practice need to come up to speed quickly, transferring her skills from an academic to a small business setting. Working together, we developed an approach to managing personnel issues, developing business practices, and building strategies for solving problems and implementing solutions. return to top
For additional information, you may complete an information form or contact Dr. Pat Wiklund directly at:
P.O. Box 391416
Mountain View, CA 94039
(650) 938-8562
(650) 938-0880 fax
Email: Pat@patwiklund.com
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