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...leveraging the strategic power of soft skills®
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Productivity and morale have fallen off, but there's been no apparent cause.
Your new assignment brings a host of left over issues and concerns.
Your group just doesn't get the respect it deserves from the rest of the organization.
You may need to polish the rough edges:
You've had a "cause for pause." While things aren't truly bad, they aren't as good as you, or your people, want them to be.
You need a preventive and restorative maintenance plan.
We work collaboratively with our
clients to leverage strategic changes that make the difference. Whether
improving soft skills, developing the organization, or increasing the
perceptions of the organization by others, these changes position the
organization for increased performance, productivity and
professionalism.
Selected
Polish Projects:
Organizational design, implementation and ongoing support
When remedial customer service skills were needed
Personal development for staff member
Organizational design, implementation and ongoing support:
When a technical manager was assigned to a multinational software engineering group that reported to a marketing manager and was chartered to reorganize the group so that it was more congruent with the product line, resolve cultural and communication issues that were causing product development time slip and become more responsive to customer needs, she called on Pat Wiklund to conduct intensive group sensings in both the United States and England, facilitate inter group meetings and suggest new procedures to help resolve communication issues, facilitate the reassignment of both individuals and task groups that were inconsistent with the organizational charter, and facilitate group meetings to resolve issues between the marketing and engineering components of the group. return to top
When a senior executive was facing opposition among his staff and their employees, Pat Wiklund provided the behind the scenes coaching for effectiveness, conducted a staff "360" for confidential input and provided ongoing support during the ensuing organizational and personal style changes. The manager commented that Pat was able to accomplish in less than six weeks what he had been unable to do in more than a year. return to top
When remedial customer service skills were needed:
A rise in customer complaints and a decrease in customer traffic prompted a new CEO to request a customer service program which would implement the posted customer service policy. He wanted to make customer service a norm rather than just words. Classes included sales and marketing personnel as well as front line service staff, in sessions spaced over a period of time to maintain hours of operation and reinforce new learning. return to top
Personal development for staff group manager:
A new staff group manager was labeled a poor communicator and ineffective in his managerial role by his management. He was both aware of these perceptions and disheartened by their lack of confidence in his abilities. During an initial assessment, it was determined he knew what to do, but needed to better manage his image with his management. We worked together to brainstorm specific solutions to issues with some troublesome long term employees, position him as a more capable leader with all his people, and carefully design strategies to show his capabilities to his management. He quickly shifted his behavior to a proactive stance and made his actions more visible.
For additional information, you may complete an
information form or contact Dr. Pat Wiklund directly at:
236 West Portal Ave. #349
San Francisco, CA 94127
(415) 641-5997
Email:
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Copyright © 2005 Patricia Wiklund, Ph.D. All rights reserved.