...leveraging the strategic power of soft skills®
Subscribe to one of Pat Wiklund's Electronic Newsletters		| Turn Around | Polish | Develop | High Tech | Higher Ed | Selected Clients | | Professional Services | Consulting | Home Page | Work with Clients | In Higher Ed Multiple constituencies, serving town and gown, intractable deadlines of the academic year, and staff members who have chosen to work in an educational setting bring their own flavor to the challenges of academic staff groups. Limited resources limiting your ability to provide the level of service you need to the varieties of client groups you serve. Technically excellent people who need to develop their leadership skills. Deeply held values and beliefs driving the best way to provide service slipping into intractable personal conflicts between staff members. We work with these organizations to : Develop new skills and business tools to do more with less, increasing the effectiveness of staff members and taking advantage of the full features of the tools they have. Design development programs that allow whole departments to bring their managerial/leadership skills up to the level of their technical expertise. Refocus groups and individuals in conflict on their charter, focusing on what's right, and letting go of a who's right mind set. Selected Consulting Projects in higher ed: Resolving intra-group conflict and reestablishing team work Angry staff member disrupting a work group Personal development for staff group manager Bring management skills up to match technical expertise   Resolving intra-group conflict and reestablishing team work: When a crucial professional support group at a large university was unable to provide the services they were chartered to offer because of escalating hostility and conflict between the professional and support staff, Pat Wiklund conducted an intensive group and individual sensing, facilitated several conflict resolution group meetings, coached key team leaders and supervisors on strategies to diffuse and resolve issues in real time and developed a transition plan for the interim manager to recruit, hire and orient a permanent group manager. return to top Angry staff member disrupting a work group: A disgruntled staff member was holding a student services department hostage with her rage. She lodged unfounded complaints about the Dean, harassed co-workers who would not align with her against the Dean, and undermined the work of the department with overt and covert malicious sabotage. We worked with the Dean and the staff members, held a series of problem solving sessions, and coached all members of the department on how to resolve issues and conflict in real time. We also worked with the difficult employee on career counseling and anger management. return to top Personal development for staff group manager: A new staff group manager was labeled a poor communicator and ineffective in his managerial role by his management. He was both aware of these perceptions and disheartened by their lack of confidence in his abilities. During an initial assessment, it was determined he knew what to do, but needed to better manage his image with his management. We worked together to brainstorm specific solutions to issues with some troublesome long term employees, position him as a more capable leader with all his people, and carefully design strategies to show his capabilities to his management. He quickly shifted his behavior to a proactive stance and made his actions more visible. return to top Bring management skills up to match technical expertise: A Technical Services Department was considered world class in their technical skills, but realized that their management/leadership skills were not up to that same level. We delivered a total assessment of the group and the managers with both internal and external customers throughout the university. The second phase is underway. We are implementing a variety of developmental activities for individual managers, management development sessions for the management team, individual executive coaching, and team building sessions for some for the managers' staff groups. return to top
		For additional information, you may complete an information form or contact Dr. Pat Wiklund directly at: 236 West Portal Ave. #349 San Francisco, CA 94127 (415) 641-5997 Email:       About Pat | Speaking | Consulting | Coaching | Info Center | Contact | Home Copyright © 2005 Patricia Wiklund, Ph.D. All rights reserved.